F.A.Q.

WHAT FORMS OF PAYMENT ARE ACCEPTED?

PAYPAL AND ALL MAJOR CREDIT CARDS ACCEPTED (MASTERCARD, VISA, AMERICAN EXPRESS, DISCOVER).

HOW CAN I CHECK ON THE STATUS OF MY ORDER?

CONTACT US AT [email protected]

HOW LONG WILL IT TAKE FOR MY ORDER TO BE SHIPPED?

ORDERS ARE SHIPPED WITHIN 24-48 HOURS, PLEASE KEEP IN MIND ORDERS PROCESSED ON A HOLIDAY OR THE WEEKEND WILL SHIP THE FOLLOWING MONDAY. YOU SHOULD EXPECT TO RECEIVE YOUR PACKAGE WITHIN 4-7 BUSINESS DAYS. TRACKING INFO WILL BE SENT VIA EMAIL

HOW WILL MY ORDER BE SHIPPED?

ALL DOMESTIC ORDERS (UNITED STATES) WILL BE SHIPPED VIA USPS OR OTHER MAILING PROVIDERS (EACH VENDOR IN OUR MARKETPLACE SUPPLIES A DIFFERENT SHIPPING METHOD)

HOW MUCH IS SHIPPING?

SHIPPING COSTS DEPEND ON YOUR ORDER AND SHIPPING ADDRESS.

I THINK I WAS CHARGED TWICE – WHAT SHOULD I DO?

PLEASE CONTACT [email protected]

WHY WAS MY ORDER CANCELLED?

WE MAY CANCEL AN ORDER DUE TO SEVERAL REASONS:

1) THERE WERE DUPLICATE ORDERS. WE WILL CANCEL ONE OF THE DUPLICATE ORDERS TO ENSURE YOU ARE NOT CHARGED TWICE.

2) YOU DID NOT RESPOND TO A REQUEST FOR ADDITIONAL INFORMATION. SOMETIMES WE NEED TO VERIFY INFORMATION TO PROTECT YOU AGAINST FRAUD. IF YOU HAVE ANY QUESTIONS ABOUT A CANCELED ORDER, PLEASE CONTACT US AT [email protected]

DO I HAVE TO PAY SHIPPING WHEN MAKING A RETURN?

EACH VENDOR (SHOP OR BRAND) HAS A DIFFERENT POLICY – CONTACT US AT [email protected]